HICAPS at Atma Wellbeing means no waiting, no paperwork, no hassle. Just instant health fund rebates for eligible massage treatments. You pay the gap. Your fund covers the rest. Simple.
If you’re dealing with chronic back pain that needs six sessions to properly address, but you’re worried about paying $140 upfront each time, you might skip sessions or quit treatment early. With HICAPS and your health fund extras cover, that same session might only cost you $50-75 out of pocket. Suddenly, completing your full treatment plan becomes realistic rather than financially stressful.
We work with all major Australian health insurers including Medibank, Bupa, HCF, NIB, Australian Unity, and dozens more through our HICAPS terminal.
The process takes less than a minute after your treatment finishes. We swipe your health fund card, enter the service details, and within seconds the system shows your approved benefit amount and the gap you’ll pay. You simply tap your card for the gap payment, and everything’s sorted. Your fund pays us their portion directly. You’ve paid only your share. No paperwork sits in your car waiting to be submitted. No receipts to photograph and upload. No forms to fill out online.
Clinical expertise you can trust. Feel better, move better.
We accept all private health funds. In line with federal regulations introduced in April 2019, massages other than Remedial require a doctor’s referral to be eligible for reimbursement. For more information on HICAPS and to see the full list of participating health insurers, visit the HICAPS website. We make using it incredibly simple with instant HICAPS claiming. Feel better without the financial stress.
Health fund claims: Frequently asked questions.
Which health funds do you accept through HICAPS?
We accept major health funds for Remedial Massage services through our HICAPS system including Medibank, ahm, Bupa, HCF, NIB, Australian Unity, HBF, GMHBA, Teachers Health, Doctors’ Health Fund, Defence Health, Police Health, and many more. If you have private health insurance with extras cover that includes remedial massage, we can certainly process your claim instantly. Call us if you’d like to confirm your specific fund before booking.
Do I need a doctor's referral to claim remedial massage?
No referral required for most health funds when claiming remedial massage through HICAPS. You can book directly with us and claim your rebate without seeing your GP first. This differs from some other therapies that do require medical referrals. However, a small number of premium policies or specific workplace health plans might require referral for higher rebate tiers, so it’s worth checking your policy details if you’re unsure about your particular coverage.
How much will I get back from my health fund?
This varies based on your specific health fund and your level of extras cover. Entry-level policies typically rebate $25-40 per session. Mid-tier policies usually rebate $40-60 per session. Premium policies often rebate $60-90 per session. The HICAPS system shows your exact benefit amount in real time when we process your claim, so you’ll know precisely what you’re getting back before you pay anything.
How does the HICAPS claiming process work?
It’s incredibly simple. After your remedial massage finishes, we process your HICAPS claim at reception. We swipe your health fund membership card through our HICAPS terminal, enter your service details, and within about thirty seconds the system queries your fund and displays your approved benefit amount and the gap you need to pay. You pay only the gap via card. Your health fund’s portion goes directly to us. That’s it—no forms, no paperwork, no waiting for reimbursement weeks later.
Is there a limit on how much I can claim?
Yes, most health funds have annual limits on natural therapies and remedial massage, typically ranging from $300 to $1,200 depending on your policy level. Some funds also have per-visit limits on how much they’ll rebate per session. The HICAPS system tracks your usage automatically and shows your remaining annual limit when processing claims, so you always know where you stand with your benefits throughout the year.
What if I don't have private health insurance?
No problem whatsoever. Our remedial massage services are available to everyone, regardless of health insurance status. You’ll simply pay the full session price rather than claiming a rebate. Our pricing is transparent and competitive, and many clients without insurance still choose us because they value the quality of therapeutic care we provide. Payment plans and package deals can also help make regular treatment more affordable.
How do I know if my extras cover includes remedial massage?
The easiest way is calling your health fund directly or checking your policy through their mobile app or website. Look for “remedial massage,” “massage therapy,” or “natural therapies” in your extras benefits. Most health fund extras policies include remedial massage coverage since it’s one of the most commonly claimed natural therapies. If you’d like, we can also check your eligibility when you call to book by taking your membership details and calling your fund quickly.
Do waiting periods apply for claiming massage?
Most health funds have a two-month waiting period for extras cover including remedial massage when you first join or upgrade your policy. However, if you’re switching from another health fund where you already had massage coverage, waiting periods are usually waived provided you switch within two months. Once you’ve served your initial waiting period, there’s no reset—you can claim remedial massage immediately in subsequent years without waiting again.
What should I bring to claim with HICAPS?
Just bring your current health fund membership card with you to your appointment. That’s all we need to process your HICAPS claim. Make sure the card is current and belongs to you (or you’re listed as a dependent on a family policy). We can’t process claims without the physical card or if your membership has lapsed, so it’s worth double-checking you have it before you leave home.